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Vermont Internet Tax and Wage System Frequently Asked Questions

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Q: Is electronic filing mandatory?
A: Yes. Effective with the 3rd quarter 2014 reporting, ALL employers are required to file their Unemployment Insurance Wage and Contribution Reports electronically.

Q: How do I file on the Internet Reporting site?

A: If you are a new employer, you will be mailed a temporary password during the last week of the quarter. When the temporary password is received, log onto the Vermont Internet Tax and Wage System (VITWS) to create your own custom password for quarterly filing. Please retain your newly established password for safe keeping, as this will be your permanent password for all future filings. If you need to reset your password, you will need to call the Employer Service Unit at 802-828-4344.

Q: What are the benefits to using the on-line application?
A:

  • Fast, easy to use, and has help menus for each step in the process;
  • You can post your report up to 11 PM on the due date without incurring a penalty;
  • Allows you to upload wage data information using a comma delimited format (CSV);
  • Uploads wage record and employee information from prior quarter;
  • Allows you to update or add new employees;
  • Calculates “Excess Wages”;
  • Allows access to prior reports filed through the internet application;
  • Allows payment by Electronic Funds Transfer or paper check;
  • Provides opportunity to print a copy of the report filed;
  • Provides confirmation number to substantiate report was filed successfully;
  • Allows notification to the department of changes pertaining to your business;
  • Improves the accuracy for reports filed and wage record information.

Q: I made all my changes to the wage detail, clicked the finished button and none of my changes saved. What am I doing wrong?
A: Once you have made the needed changes, you will need to click on “Update Wage Data” button and then click Finished.

Q: Can I use the on-line application if I presently have an Inactive account?
A: If your account went inactive prior to the beginning of the quarter for which you are filing, you cannot register or use the on-line application and must contact the Employer Services Unit to re-activate your account. If your account went inactive during the current quarter you will still be able to register and use the application.

Q: Can I use the on-line application if I file for multiple employers or is this for individual employers only?
A: You will be able to register and file for multiple employers but each one of them will have to be registered, entered, and paid separately.

Q: Are there specific file format specifications that need to be used in order to up-load wage detail data?
A: A comma delimited (CSV format) file is required to upload a file of quarterly wages to the Vermont Internet Tax and Wage System. This is a file where columns are separated with commas and rows are separated with returns. Example requirements are provided when you choose to up-load wage detail data.

Q: Will this application retain prior quarter wage information?
A: Yes, your prior wage information will be retained. If you choose to up-load your information, you will need to have prior quarter built into your up-load file. If you do not have prior quarter built into your up-load file, you must manually enter prior wages to allow calculation of “excess wages”.

Q: Will it be possible to access prior quarter history and reprint payment vouchers?
A: Once you have completed your quarterly filing and logged back into the application, you will be able to view and print reports filed and payment vouchers.

Q: How will I be able to verify my report has been successfully submitted to the department?
A: Once your report has been successfully filed using the on-line application, you will be provided with an on-line confirmation number. You will be able to print this confirmation page to retain for your records.

Q: What do I do if I lost or forgot my password?
A: You may obtain a new one by contacting:
Employer Services
802-828-4344

Q: What do I do if I have locked myself out of the program?
A: After three consecutive invalid attempts at entering the Employer Account Number and Password, the user’s account is locked, at which point you must contact Employer Services at (802) 828-4344.

Q: Will I still receive a Quarterly Wage and Contributions Report by mail?
A: No.

Q: Will I still be permitted to file by diskette or CD if desired?
A: No. Internet Reporting is a mandatory requirement.

Q: Is there a limit to how many employees I can have in order to use the on-line application?
A: You can report up to 250 employees on the wage detail using the on-line application. Employers reporting more than 250 employers must utilize the Large Employer Reporting System. Please find the specifications and application (C-29A) under “Forms”, “Employer Forms”. To utilize the Large Employer Reporting System, submit a C-29A to the department.

Q: What do I do with employees who are indicated on the Internet application who either were not paid during the reporting quarter or have been terminated?
A: If you have employees who did not work during the reporting quarter, you must input 0.00 in the Current Quarter Wage field. If an employee is added to the wage detail, 0.00 must be entered in Prior Quarter Wage field. A dollar value must reside in that field in order to continue. The same value goes for all reported wages. It is recommended that you “delete” employees who have been permanently terminated.

Q: What is the “Adjust Excess” field used for?
A: Only Check this field if an employee has earned wages in another state for this quarter or the reporting employer is a full/partial successor to a prior Vermont Unemployment Account.

Q: If I choose to pay by EFT, will I have the option to choose the date I want the money to be taken out of my account?
A: Once you have chosen to pay by EFT, you will be able to choose an effective date up to the due date of the report.

Q: What if I am unable to print the payment voucher?
A: If this problem occurs, send in only your check with your Vermont Department of Labor’s Employer number written on it. Mail payments to Vermont Department of Labor, Attn: Cashiers, PO Box 488, Montpelier, VT 05601-0488.

Q: Does the application time out and disconnect?
A: Yes it will after 30 minutes of inactivity. All information will be lost if you have not saved or moved to another page.

Q: Who can help me if I have more questions?
A: Staff in our Employer Service Unit and your local Field Representative are available to assist when needed. The main telephone line for Employer Services is 802-828-4344.