In the dynamic landscape of Vermont’s manufacturing industry, Built by Newport, established in 1963, exemplifies how businesses can adapt to changing times while upholding principles of good jobs and innovative business practices. Initially a small parts manufacturer with only five employees, the company has transitioned into a modern furniture manufacturer, driven by a commitment to employee well-being, safety, and technological advancement. Owners Dave and Julie Laforce have navigated these changes by fostering a culture that simultaneously prioritizes people and progress.
A Strong Foundation in Safety and Health
One of the first things visitors may notice at Built by Newport is the emphasis on workplace safety, exemplified in part by the daily stretching exercises that employees, including Dave and Julie, participate in. This practice, introduced by Injury & Health Management Solutions (IHMS), is part of a broader commitment to preventing workplace injuries. The company's innovative collaboration with Blue Spruce Health makes healthcare more accessible through voluntary on-site health screenings and support. Emphasizing wellness to the employees at the workplace significantly reduced injuries and enhanced overall well-being.
Leveraging Technology for Efficiency
Built by Newport’s embrace of technology began in 1991 with the introduction of computers to replace cumbersome paper filing systems. By 2015, the company sought a robust enterprise resource planning system. Unable to find one to fit their needs, they created a system more efficient than most commercial options. Today, a Radio Frequency ID (RFID) tracking system adapted from the automotive industry streamlines operations and makes processes easier for inexperienced workers. This is one example of many that demonstrates how Built by Newport’s ability to design their own software internally has been instrumental in making improvements to enhance the employee experience, boosting productivity while ensuring high quality standards.
Strategic Hiring and Community Engagement
The hiring process at Built by Newport is thorough and deliberate, often taking 45 to 60 days to ensure a good fit. Julie and her team prioritize making applicants comfortable during interviews and maintain respect for all candidates. Speaking about Julie’s approach to hiring, Dave notes, “She reaches out to every single person that applies. Every person. Whether it's nights or weekends, if we get an inquiry, she's on it.” New hires are welcomed warmly, helping them integrate smoothly into the company culture. This approach has reduced their turnover rate from 40% to 10%. Despite challenges in finding qualified staff, Built by Newport insists on maintaining high standards for who they hire, utilizing local job fairs, schools, and the Vermont Department of Labor for recruitment. Dave and Julie also serve on local advisory committees, demonstrating their commitment to community involvement while networking with changemakers in the area.
Innovative Training and Development
Training at Built by Newport is a comprehensive, hands-on process that emphasizes safety and quality from day one. New hires undergo a week-long orientation and practical, on-the-job training where they work alongside experienced employees. This approach, supported by resources from the Vermont Training Fund, ensures that employees are well-prepared for their roles. Julie highlights the early focus on learning over output: “Everybody wants to do a great job, so naturally, people are eager to keep up with everybody else. For me, I’m more focused on ‘Do you understand how to do this safely?’”
Practical Problem Solving and Lean Manufacturing
Built by Newport’s collaboration with the North Country Career Center exemplifies their practical approach to problem-solving with a local touch. Students at the center devised a cost-effective solution to clear sawdust from machines where guards inhibited easy cleaning, improving safety and efficiency. This project provided valuable real-world experience for the students and tangible benefits for the company at just $500 per machine.
After pandemic-induced introspection, the company renewed its focus on lean manufacturing principles with the support of the Vermont Manufacturing Extension Center, having employees participate in hands-on workshops and specific training for leaders. This training has led to improved efficiency, reduced lead times, and better overall productivity on the shop floor. Using barcode and RFID systems has minimized waste, while ergonomic improvements and a decluttered workspace have enhanced employee satisfaction and efficiency. In one instance, the production time for a chair was dropped from weeks to hours. Even small moves like clearing away spaces surrounding windows on the side of the factory to let in natural light have had a notable impact.
Facing Challenges and Future Outlook
Despite challenges such as rising taxes and regulatory costs and the complexities of hiring specialized staff, Built by Newport remains committed to its core values. To help overcome the latter, they have found success in hiring college students for seasonal work. These students return during breaks, providing a consistent and trained workforce.
When asked about advice for other businesses, Dave advises, “The most important thing in business is maintaining relationships with respect,” emphasizing the importance of developing positive partnerships. Julie adds a saying paraphrased from others, “Caring in a world that has gone so numb is an unfair advantage.” They believe in hiring for values, understanding that one person can significantly impact the company’s culture.
Dallas Willey, a Job Center Specialist at the Vermont Department of Labor Newport Job Center, reflects on his work with the company, “Built by Newport exemplifies the philosophy of “you get what you put in” through their contributions to the Newport community and its innovative practices within their industry. David and Julie’s determination to push the boundaries of their field showcases their commitment to professional excellence, while their culture of community engagement starts with their leadership team and is embraced by every employee.”
Built By Newport’s dedication to safety, innovation, and employee well-being, coupled with their engagement with state resources like the Vermont Department of Labor, sets a commendable example for other Vermont employers. Their commitment to good jobs principles and community engagement illustrates the positive impact of thoughtful business practices on both employees and the broader community. As Built by Newport continues to grow and innovate, they remain an example of how businesses can prioritize their workforce while adhering to core values.