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Alphabetized Structure Information

The Vermont Department of Labor has implemented an alphabetized structure for the intake of weekly claims and inquiries, designating specific days of the week for individuals to contact the Department, based on the first letter of their last name. The structure will take effect on Sunday, April 12, 2020. 

Full details of the structure can be found below:


The primary option for claimants to file their weekly claim is through the automated phone service, which can be accessed by dialing (800) 983-2300. No restrictions have been placed for claimants looking to file a weekly claim over the phone system, which is open 24-hours on Sunday, and from 5:00am – 4:30pm on Monday through Friday.

For those looking to file their weekly claim online through the Claimant Portal, found at, claimants are encouraged to observe the following structure: Sunday (Everyone), Monday (A-E), Tuesday (F-L), Wednesday (M-R), Thursday (S-Z), and Friday (Everyone)


Those looking to contact Claimant Assistance regarding questions about their claim or if they are experiencing problems filing their weekly claim may call (877) 214-3332 based on the following structure: Monday (A-E), Tuesday (F-L), Wednesday (M-R), Thursday (S-Z), Friday (Everyone), and Saturday (Everyone). 

The Department of Labor encourages participation for this structure, and compliance is voluntary. Both the day and the time of day in which a claim is filed do not affect whether you receive benefits or your benefit amount. Your claim can be backdated to reflect the date that you were laid off or let go due to COVID-19.