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High Call Volume - Unemployment Claims Center

April 17, 2023


The Unemployment Insurance Claims Center experiences its highest call volume on Mondays, the day following a holiday, and in the mornings during the week. 

In order to better serve you and to avoid long hold times, we recommend calling back during non-peak hours: Tuesday through Friday 12:00 PM to 4:00 PM. 

If you have been laid off, and need to open a claim this week, calling later in the week will not impact your benefits.

You may also avoid hold times by filing your weekly claim or reopening an existing claim online through the claimant portal at Unemployment Insurance | Department of Labor (