'SSN Not Recognized': Why You May Be Experiencing an Issue

14 April 2020

If you are experiencing an error relating to Social Security Number (i.e. 'SSN Not Found'), you are most likely experiencing this issue for one of these reasons:

  • Still Processing - You may be experiencing this error because you claim has not yet been processed. After establishing the claim, it can take up to 72 hours for your initial claim to be processed into the system.
  • You've Already Filed - If you have already filed for the week and are trying to log back in to check the status of your claim, you may be receiving the error message because your claim has already been completed. The system will automatically say 'SSN Not Recognized' because your weekly filing is complete for the given week.
  • Attempting to File a Claim too Early - The period to file a weekly claims begins on Sunday, as you will be filing benefits for the previous week. The filing period remains open from Sunday until Friday at 4:00 p.m. to file a weekly claim.
  • Missed a Previous Deadline - You may be experieincing this error because you missed a previous deadline to file. This could have been due to a number of circumstances, including not being able to reach the Department of Labor. Due to the circumstances around COVID-19, please know that this will not result in a loss of benefits, and our staff is work as quickly as possible to deliver benefits. If you think you are experiencing the 'SSN Not Recognized' issue due to missing a deadline, please contact the Department of Labor. 

If you have further questions, please contact the Department of Labor.

Contact Information

COVID-19 Update: Department of Labor offices are currently closed due to COVID-19. Please contact the Department by phone.

Vermont Department of Labor
5 Green Mountain Drive
P.O. Box 488
Montpelier, 05601-0488
(802) 828-4000

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