Step-by-Step of Unemployment Insurance Application Process

As a result of COVID-19, many Vermonters are feeling the impact of job-loss. Whether you are going through the unemployment process for the first time, or are looking to gain a better understanding of the process, the steps below provide a description of the process from moment you have lost your job, to filing your weekly benefits. 

Please note we are experiencing unprecedented numbers of initial claims. Any delays in processing on our end will not impact your eligibility or benefit amount.


1.) ESTABLISHING YOUR CLAIM: If you are laid off from your employer and need to file for Unemployment Insurance benefits, or establish an unemployment claim

  • Establish your initial claim online: www.labor.vermont.gov OR
  • Establish your claim by calling: 1-877-214-3330 or 1-888-807-7072

2.) CONFIRMATION EMAIL: After establishing your initial claim, you will receive a confirmation number in an email that your claim has been established. The email contains the following information about the next steps.


3.) PROCESSING CONFIRMATION: Your claim will now be processed into the system. After processing, your monetary eligibility determination will be mailed to you via USPS. You should receive this within 3 to 4 days after processing. This monetary determination letter will serve as your only confirmation notification that your claim has been processed.

  • You will be required to certify that you have read your “Rights and Responsibilities” prior to filing your first weekly claim. This information can be found in the Department’s claimant handbook which can be accessed here https://labor.vermont.gov/sites/labor/files/doc_library/B-11Claimant%20handbook%202019.pdf
  • The additional $600 benefit, from the federal CARES Act, will not be included in your monetary determination letter but will be added to your weekly payment for claims filed beginning for the benefit week of March 29, 2020. You do not need to do anything to receive the additional federal benefit other than continuing to file your weekly claims.

4.) FILE FOR WEEKLY BENEFITS: Once your claim is processed, you can begin filing for unemployment insurance benefits. You must file a claim weekly for each week you wish to receive benefits. You may file each weekly claim beginning each Sunday at midnight through each Friday at 4:00 p.m.

Please note, that you will not have access to the Claimant online portal or to file a claim over the phone until the Sunday after your claim has been established. With that said, please know that due to the high-volume of claims due to COVID-19, there may be a delay in process and your ability file. Upon receiving your monetary determination letter and confirmation email, you then have access to file your weekly claim either online or over the phone. Claimants will only be able to establish an account or PIN number once access is granted.   

WHEN TO FILE YOUR FIRST WEEKLY CLAIM

  • If you filed your initial claim Monday-Thursday, you should file your first weekly claim the following Sunday or any day after that up to Friday at 4pm.
  • If you filed your initial claim Friday or Saturday, you should file your first weekly claim the following Tuesday or any day after that, up to Friday at 4pm.
  • If you filed your initial claim Sunday, you should file your first weekly claim the next Sunday or any day after that up to Friday at 4pm.

5.) CONTINUE TO FILE: Continue filing for your weekly benefit for subsequent weeks as needed. You may file each weekly claim beginning each Sunday at midnight through each Friday at 4:00 p.m. 


6.) COMPLETION OF CLAIMS: If you have been called back to work, started a new job, or no longer wish to file for unemployment insurance benefits, you can simply stop filing a weekly claim. You may notify the Department, but it is not required.

*Please note, that if due to COVID-19 you return to work but see reduced hours, may still be eligible to file a weekly claim for lost wages. These Vermonters must report all gross earnings and hours worked for the week to determine eligibility.


Applying for unemployment insurance benefits, but you're also interested in career advice, a part-time job, or getting paid to help your community during COVID-19? Contact our Workforce Development team for assistance by going to https://labor.vermont.gov/JobSearchVermont

OTHER HELPFUL LINKS:

COVID-19 Information

Contact Information

COVID-19 Update: Department of Labor offices are currently closed due to COVID-19. Please contact the Department by phone.

Vermont Department of Labor
5 Green Mountain Drive
P.O. Box 488
Montpelier, 05601-0488
(802) 828-4000

Department Directory